Diviney to Speak on Newsday LIVE on COVID’s Impact on Customer ServiceJanuary 11, 2022 |
From 10 to 10:30 am on Friday, January 14, 2022, John Diviney will participate in the Newsday LIVE discussion, COVID Surge and Customer Service.
The online program, hosted jointly by Newsday and the Long Island Association, will share what employers can do in a time when customer service departments are understaffed due to the pandemic. What are the new rules about how long employees must quarantine? How should businesses communicate with customers when the wait time is longer?
To register and submit your questions, click here.
- John K. Diviney