Lellos quoted in a Law360 article entitled, “How You Can Build a Better Book of Business.”January 4, 2016 |
Stella Lellos, a partner in the Corporate Practice Group, was recently quoted in a Law360 article entitled, “How You Can Build A Better Book Of Business.” Lellos provided valuable advice on how to build a better book of business. “Value-added billing: Clients want to know that you care about them and that they are not just another client billing number. They want to know that their lawyer is a ‘partner,’ a ‘friend’ and not a billing machine. My policy is to bill for value added, not time spent. This results in clients calling with all sorts of questions, many of which require further research or action. Clients appreciate that an initial inquiry is not billable where no value was provided, and return and hire us for further action which ultimately provides value. It’s a win-win for all.”
Reprinted with permission from Law360. All rights reserved. 2016.